Project Portfolio

Assessed existing server/network topology, planned and executed infrastructure upgrades including servers, VMware, network, and UPS systems. Coordinated with vendors to minimize downtime and improved monitoring and documentation.

Developed an intelligent chatbot solution for retail and spaza shop operations, providing automated customer service, inventory queries, and order management capabilities.

Mapped critical systems including NAV, Business Central, Carlo TMS, DocuWare, and payroll. Defined criticality tiers and recovery objectives. Drafted comprehensive DRP documentation, test plans, emergency communication templates, and incident reports.

Implemented an AI-powered helpdesk chatbot to automate IT support ticket management, provide instant troubleshooting guidance, and streamline internal support operations.

Part of the project team for initial Soloplan CarLo TMS implementation at Botselo Carriers, including rollout, development, go-live support, and upgrade to v3.3. Comprehensive fleet management solution deployment.

Designed and deployed Thuso, a multilingual AI chatbot providing customer support and assistance across multiple channels, enhancing accessibility and customer satisfaction.

Designed role and behavior of 'Leza' as the front door for client queries. Structured intake questions, classification logic, and escalation rules. Defined knowledge base areas and response templates.

Worked on SAFEX/CBOT data structures and hedging logic. Collaborated on dashboard design and template requirements. Specified visual and calculation requirements for hedge simulations and scenario analysis.

Segmented security responsibilities by department/user role. Created action plans for controls, awareness, policies, and monitoring per segment. Integrated with firewall, M365, and endpoint practices.